TERMS AND CONDITIONS

This page (together with our Privacy Policy, Cookie Policy, and Website Terms of Use) sets out the terms and conditions (“Terms and Conditions”) under which we sell products on our website to you. Please read these terms carefully before ordering any products. By clicking “I Accept”, you agree to be bound by these Terms. If you do not accept them, you will not be able to order products from our website.

You may print or save a copy of these Terms for your records.

We may amend these Terms from time to time as described in Section 6. Each time you place an order, please check the latest version.

1. INFORMATION ABOUT US

1.1 We operate the website [www.tiens.ae]
1.2 We are [KOMSTAR LLC], a company incorporated and licensed in the United Arab Emirates under trade license number [1404672].
1.3 Our principal place of business is [insert full UAE address].
1.4 Our contact information is available on the “Contact Us” page of this website.

2. OUR PRODUCTS

2.1 Product images on our website are for illustrative purposes only. While we make every effort to display colours accurately, your device’s display may vary and products may differ slightly from images shown.
2.2 Packaging may also differ from images.
2.3 All products are subject to availability. If a product is unavailable, we will inform you by email and will not process your order. If you have already paid, we will refund you promptly.

3. USE OF OUR WEBSITE

3.1 Use of our website is subject to our Website Terms of Use, which you should read carefully.
3.2 You may purchase products only if you are at least 18 years old and legally able to enter into binding contracts under UAE law.
3.3 We intend to comply with these Terms and our Privacy and Cookie Policies. Variations are valid only if confirmed by us in writing.
3.4 Nothing in these Terms affects your statutory rights under the applicable laws of the United Arab Emirates.

4. PERSONAL DATA

We use your personal data only in accordance with our Privacy Policy and Cookie Policy. Please read them carefully.

5. FORMING A CONTRACT

5.1 Steps to complete your order are set out on our website.
5.2 Our order process allows you to review and correct errors before submission.
5.3 After placing an order, you will receive an email acknowledging receipt. This acknowledgment does not mean acceptance.
5.4 The contract is formed only when we send you an email confirming dispatch of your order (“Dispatch Confirmation”).
5.5 If we cannot supply a product—for example, if it is out of stock or due to a pricing error—we will notify you by email and refund any payment promptly.

6. CHANGES TO THESE TERMS

6.1 We may revise these Terms from time to time to reflect changes in our operations, legal requirements, or market conditions. The version in effect at the time of your order applies to that order.

Governing Law and Jurisdiction
These Terms and any dispute arising from them are governed by and construed in accordance with the laws of the United Arab Emirates. The courts of the UAE shall have exclusive jurisdiction.