Privacy Policy

The address of our website is: https://www.tiens.ae

1. Name and Location of the Data Controller

The party responsible for collecting and processing personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) is:

Komstar Trading LLC
Trade License No.: 1404672
Issued by: Dubai Chamber of Commerce & Industry
Registered Address: [insert full Dubai office address]
Email: privacy@tiens.ae

2. Information on the Collection of Personal Data

1. We inform you about the collection of personal data when you use our website.
   Personal data includes all information that identifies you personally (e.g., name, email, phone number, IP address) as defined in PDPL Article 1.
2. When you contact us by email, contact form, or social media, the data you provide (such as name, email address, telephone number) is stored to respond to your inquiries.
• Legal basis: PDPL Article 4(1)(a) (processing necessary for contractual or pre-contractual purposes) and Article 4(1)(b) (legitimate interests).
3. Data is deleted once it is no longer necessary for these purposes or restricted if legal retention is required under PDPL Article 7(1)(e).

3. Your Rights Under the PDPL

You have the following rights:

• Right to Access & Portability – Article 13(1)
• Right to Rectification – Article 13(2)
• Right to Erasure – Article 13(3)
• Right to Restrict or Object to Processing – Article 13(4) & 13(5)
• Right to Withdraw Consent – Article 4(1)(a)

You may also lodge a complaint with the UAE Data Office in accordance with Article 14.

4. Data Collected When Visiting the Website

When you visit https://www.tiens.ae, we automatically collect the data your browser sends to our server, as permitted under Article 4(1)(b) for legitimate interests:

• IP address (stored in anonymized form)
• Date and time of request
• Time-zone offset
• Requested page or file
• HTTP status code
• Data volume transmitted
• Referring website
• Browser type/version and operating system

Retention is limited to what is necessary for security and functionality (Article 7(1)(e)).

5. Cookies

We use cookies to improve user experience:

• Session cookies (expire when the browser closes)
• Persistent cookies (stored until manual deletion or expiry)

This processing is based on Article 4(1)(a) (consent) and 4(1)(b) (legitimate interests).
You can disable cookies in your browser, but some features may not function properly.

6. Additional Services

If you register, subscribe to updates, or use other services, we may collect additional personal data necessary to provide these services under Article 4(1)(a).

All third-party processors are bound by contractual obligations in line with Article 22 of the PDPL.

7. Objection or Complaint

• You can withdraw consent at any time (Article 4(1)(a)).
• You may object to processing based on legitimate interests (Article 13(5)) by contacting privacy@tiens.ae.
• You have the right to escalate complaints to the UAE Data Office (Article 14).

8. Social Media Plugins

Our website may include plugins for platforms such as Facebook, Instagram, or X/Twitter.
When you visit our site while logged in to these services, they may receive information about your visit in accordance with Article 4(1)(a) (consent).
Please review each provider’s privacy policy.

9. Analytics Services

We may use analytics tools (e.g., Google Analytics) to understand visitor behavior.
Data may be transferred outside the UAE in compliance with cross-border transfer requirements of Articles 22–24.
You can opt out via browser settings or Google’s opt-out plugin.

10. Embedded Content (Videos/Maps)

Embedded content (e.g., YouTube videos, Google Maps) behaves as if you visited those sites directly.
Data is processed only with your consent (Article 4(1)(a)).
Refer to their privacy policies for details.

11. Data Retention

We retain personal data only as long as needed for the purposes stated or as required by UAE law (Article 7(1)(e)).
Business records required under UAE commercial regulations may be kept for up to [insert years, e.g., 5–10].

12. Contact for Privacy Matters

Data Protection Officer: [Name/Title if appointed]
Email: privacy@tiens.ae
Phone: [insert phone number]

Effective Date: [insert date of publication]

This Privacy Policy is governed by UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law) and other applicable Dubai regulations.
Please review it periodically, as updates may occur to reflect changes in law or our practices.